Return Policy

RETURN & REFUND POLICY

We want our return and refund process to be clear and straightforward.

30-DAY RETURN PERIOD

You may request a return within 30 days after receiving your order.

Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

RETURN ELIGIBILITY

To be eligible for a return, the item should generally be:

- In the same condition in which it was received
- Unused or unworn where applicable
- Complete with included accessories and components
- In the original packaging where reasonably possible
- Accompanied by proof of purchase or your order number

CHANGE-OF-MIND RETURNS

If you decide that you no longer want an item, you may request a return within the 30-day return period.

For change-of-mind returns:

- The customer is responsible for return shipping costs.
- We recommend using a trackable return shipping method.
- No restocking fee is charged.
- Original shipping charges are not applicable because AimoerMall provides free outbound shipping.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

- Your order number
- A description of the issue
- Photos or video showing the problem
- Photos of the packaging where relevant

Once the issue has been reviewed and confirmed, AimoerMall will provide the appropriate resolution.

This may include:

- Replacement
- Refund
- Return instructions
- Other appropriate assistance

Where the item is confirmed to be damaged, defective, or incorrectly supplied by AimoerMall, we will cover the applicable return or replacement shipping costs.

MISSING ITEMS

Some orders may be shipped in multiple packages.

Before reporting a missing item, please review your shipping confirmation and all available tracking information.

If all packages have been delivered and an item is still missing, please contact our support team with your order number.

ORDER CANCELLATIONS

You may request to cancel your order before it has been dispatched.

Once an order has already shipped, it can no longer be cancelled and the standard return process will apply.

We cannot guarantee cancellation after an order has entered the dispatch process.

NO RESTOCKING FEE

AimoerMall does not charge a restocking fee for approved returns.

HOW TO REQUEST A RETURN

Before sending an item back, please contact:

support@aimoermall.com

Please include:

- Your order number
- Reason for the return
- Relevant photos or videos where applicable

Do not send a product to a return address unless that address has been confirmed by our customer support team.

REFUNDS

Once an approved returned item has been received and inspected, the applicable refund will be issued to the original payment method.

After a refund has been issued, your bank, card issuer, or payment provider may require additional time to display the funds in your account.

CONSUMER RIGHTS

Nothing in this policy limits any mandatory consumer rights available under applicable law.

CUSTOMER SUPPORT

Email:
support@aimoermall.com

Support Hours:
Monday–Friday
9:00–18:00 GMT