Shipping policy

SHIPPING POLICY

At AimoerMall, we aim to make shipping simple and transparent.

FREE SHIPPING ON ALL ORDERS

We currently provide free shipping on all orders.

There are no additional shipping charges added at checkout for available standard or express delivery options.

ORDER PROCESSING

Orders are typically processed within 3–7 business days after payment has been confirmed.

Processing time is separate from delivery time.

During public holidays, high-volume periods, or when additional order verification is required, processing may take slightly longer.

SHIPPING OPTIONS

Standard Tracked Delivery
FREE
Estimated transit time: approximately 12–15 business days for most major destinations.

Express Delivery
FREE where available
Estimated transit time: approximately 7–12 business days.

Available delivery methods may vary depending on the destination, product, warehouse, and carrier availability.

DELIVERY ESTIMATES

Delivery estimates begin after your order has been processed and dispatched.

The estimated delivery times above are not guaranteed and may occasionally be affected by carrier operations, customs processing, public holidays, severe weather, or other circumstances outside our reasonable control.

Some destinations may require additional delivery time.

ORDER TRACKING

Tracked delivery is provided for eligible shipments.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Tracking information may take some time to become active after the parcel has been handed to the carrier.

MULTIPLE PACKAGES

Orders containing multiple products may occasionally be shipped in separate parcels.

If this happens, you may receive more than one tracking number and your items may arrive at different times.

DELIVERY ISSUES

If your tracking information has not updated for an extended period, please contact our customer support team.

If tracking shows that your parcel has been delivered but you cannot locate it, please first check:

- Around the delivery location
- With household members
- With neighbors
- With the local delivery carrier

If you still cannot locate the parcel, please contact us for assistance.

INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error before your order has been dispatched, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has already shipped.

Additional shipping charges may apply if an order needs to be resent because an incorrect or incomplete address was provided by the customer.

CUSTOMER SUPPORT

Email:
support@aimoermall.com

Support Hours:
Monday–Friday
9:00–18:00 GMT